Please read these terms and conditions (the “Terms”) and the Privacy Policy before using this website which is operated by The Capable Company Limited (registered number 09259341), whose registered office address is Pama House, Stockport Road East, Stockport SK6 2AA.

You should read these terms and conditions before placing an order, and by placing an order you will be deemed to have accepted them and to be bound by them when you use the website, whether or not you have read them. The website records the date on which you place an order and signifies such acceptance of these terms and shall be conclusive evidence of the same.

1. Definitions

  1. “Customer” and “You” means the party identified as the Customer in this Agreement to whom The Capable Company Limited may agree to supply Products in accordance with these terms and conditions.
  2. “Euro compliant” means the ability of the Product to comply with all requirements applicable to the introduction of the Euro into the United Kingdom, including, but without limitation, conversion and rounding facilities.
  3. “The Capable Company Limited”, “We” and “Us” refers to The Capable Company Limited, Pama House, Stockport Road East, Stockport SK6 2AA or any subsidiary or associated company.
  4. “Products” means goods or services including but not limited to computer hardware and software items to be provided by The Capable Company Limited to the Customer in accordance with these terms and conditions.
  5. “Third Party Software” means all software owned by or licensed to the Customer from a third party owner (whether or not supplied by The Capable Company Limited) and which comprises part of the Products.
  6. “Working days” means Monday to Friday, excluding Bank or other public holidays.

2. Orders

  1. All contracts of sale made by The Capable Company Limited shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party (“the Customer”) with whom The Capable Company Limited is dealing.
  2. All orders are subject to availability and confirmation by The Capable Company Limited. Cancellation of orders by the Customer following receipt of such confirmation is not possible as many orders will be forwarded for despatch on the same day the order is placed.
  3. The Capable Company Limited does not warrant the suitability of products for a particular purpose. Customers should therefore check suitability with the manufacturer prior to ordering.
  4. The Capable Company Limited does not sell products on a trial basis.

3. Delivery Policy

  1. Most orders placed on any working day before 4:30pm will simply arrive the next business day (or within 2-5 days for remote or off-shore addresses). If you require a more accurate date, please call our sales office prior to purchase.
  2. Any time or date stated for the delivery of Products is an estimate only. The Capable Company Limited makes every effort to supply Products on time but does not accept liability for failure to deliver within the stated time. If the order has not arrived on time, you should make The Capable Company Limited aware as soon as possible so we can investigate on your behalf.
  3. While every reasonable effort shall be made to keep to the anticipated delivery date we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
  4. Packages are generally sent out using a one man courier service unless agreed otherwise.
  5. Our standard delivery service can arrive with you at any time throughout the day (8am-6pm) but enhanced services are also available (please call 0345 84 333 84 if you require a delivery service not provided via our website).
  6. The cost of our various delivery options depends on your chosen service level, total order value, weight and shipping location.
  7. The Capable Company Limited does not accept liability for shortages or damage to deliveries unless the Customer notifies us in writing within three working days of receipt.
  8. Delivery of the Products is deemed to take place when the Products are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage shall pass to the Customer.
  9. If the Customer does not accept delivery, The Capable Company Limited may at its option (a) store and insure the Products at the Customer’s expense and risk or (b) sell the Products at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall.
  10. Delivery shall be made to the address given on the order and will require a signature. Unless explicitly stated by the Customer in writing and accepted by The Capable Company Limited prior to shipment, the Customer authorises that any person at the delivery address may sign for the Products on their behalf.
  11. The delivery must not be signed for if:
    a) The goods are damaged – they MUST be inspected before signing.
    b) The included dispatch note does not match the goods delivered. If the dispatch note is missing and you are unsure as to whether the delivery is correct and complete the delivery must be refused.
    c) The number of parcels listed on the courier’s system does not match the number supplied. The courier may allow the Customer to sign for part of the delivery but the Customer must ensure that what they have received is fully documented on the courier’s system. If this is not possible then the delivery MUST be refused.
  12. The Customer must contact us immediately (within 24 hours) by phone or email if any problems occur with the delivery. Once we are made aware we can investigate and arrange for any necessary replacements to be sent. If the Customer fails to make us aware in time, we may be unable to help resolve any discrepancies.
  13. After delivery the Customer is responsible for protecting the goods against loss or damage.

Standard Mainland Delivery Charges
Excluding remote locations, our standard charge is £10.00 ex VAT for orders below £25.00 ex VAT, £5.00 ex VAT for orders between £25.00 to £100.00 ex VAT and £0.00 ex VAT for orders at or above £100.00 ex VAT. For orders weighing in excess of 30kg (A3 laser machines, etc) we may need to charge an extra fee but we will advise you of this prior to shipping.

For items held in our Stockport warehouse we may offer an upfront discount for Customers wishing to collect.

Enhanced Delivery Charges
For an additional delivery charge we can:
1. offer enhanced pre-12, pre-10:30, pre-9:00, Saturday and Sunday delivery services to all mainland delivery addresses.
2. deliver to remote locations within the mainland (Highlands, etc).
3. deliver to the UK’s off shore islands (i.e. Jersey, Isle of Man, Isle of Wight, Isles of Scilly, Scottish Offshore Islands, Shetlands, Outer Hebrides, Isle of Bute, Orkney, Northern & Southern Ireland, Guernsey including Sark, Alderney and Herm).
4. deliver to other EU countries.
5. deliver to non-EU countries
6. provide 2-3 man deliveries.
7. provide onsite installations.
8. remove and responsibly dispose/recycle unwanted product.
9. provide onsite training
Please note, some of these options are available at the checkout once your delivery address has been entered. However, for remote locations and/or larger items (A3 laser machines, etc) we may need to charge an extra fee but we will advise you of this prior to shipping. If our despatch team is unable to process your order on the delivery service chosen we’ll contact you prior to shipping.

If you have any questions regarding delivery, please email us for a quote.

4. Prices

  1. Products, together with any applicable VAT, are invoiced at the price prevailing at time of order.
  2. All quoted or listed prices are based on the cost to The Capable Company Limited of supplying the Products to the Customer. If before delivery of the Products there occurs any increase in any way of such costs in respect of Products which have not yet been delivered, the price payable may be subject to amendment at The Capable Company Limited’s discretion. The customer will be made aware of any amendments and will be given the option of paying the difference and having the goods shipped or cancelled for a refund of the initial purchase cost of undelivered Products.

5. Special Offers & Discount Codes

  1. Before using an upfront discount code please check the T&C’s of any other offers to make sure they are still valid.
  2. We will try to ensure that all offers displayed on our website are accurate and concise. Please read through all relevant T&C’s of any offer to ensure they are applicable prior to placing an order. Usually you will find the T&C’s on the claim form.
  3. Certain offers can not be used in conjunction with other offers or upfront discount codes. Details of any exclusions will be detailed in the T&C’s of the offer, which is usually found on the offer’s claim form. Please contact us prior to placing an order for further clarification.
  4. Ordinarily any offers run by The Capable Company Limited will not disqualify you from any manufacturer offer. However, prior to purchase please check through all the T&C’s and contact us if clarification is required.
  5. If you believe that there is a valid offer available not listed on our website you must contact us prior to placing an order to get written confirmation that it is open to you.

6. Errors & Omissions

  1. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of Products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Products, you will receive a full refund.
  2. While we try and ensure that all specifications on our website are accurate, errors may occur and should therefore be cross-checked with the manufacturer prior to ordering.
  3. Advertised stock levels are a combination of the unit quantity held by The Capable Company Limited and our various distribution partners. Some distribution partners do not have a live stock system so it is advisable to call our sales office if the product page states “Stock Level: CALL US”. Should any items be found to be out of stock following an order being placed, The Capable Company Limited will inform the Customer as soon as possible.

7. Payment

  1. Payment is due 30 days from the date of any unpaid invoice, unless otherwise agreed in writing.
  2. If payment is not made on time, The Capable Company Limited may charge interest daily on the outstanding balance at 4% above National Westminster Bank base lending rate.
  3. Title in the goods does not pass to the Customer until payment is received in full by The Capable Company Limited.
  4. Until such time as the title in the Products passes to the Customer, the Customer shall hold the Products as The Capable Company Limited’s fiduciary agent and bailee, and shall keep the Products properly stored, protected and insured and identified as The Capable Company Limited’s property.
  5. Until such time as the title in the Products passes to the Customer (and provided the Products are still in existence and have not been resold), The Capable Company Limited shall be entitled at any time to require the Products to be delivered to The Capable Company Limited and, if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the Products are stored and repossess the Products.
  6. The Customer’s right to use such Products shall immediately cease if an Administrative Receiver is appointed over all or any part of its assets or if it adjudicated bankrupt or enters into liquidation whether compulsory or voluntary, or if the Customer makes an arrangement with its creditors, or generally becomes unable to pay its debts within the meaning of Section 123 Insolvency Act 1986 as from time to time amended, extended or re-enacted.
  7. On termination of the Customer’s right to use the Products the Customer will immediately hold the Products to the order of The Capable Company Limited.
  8. The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of The Capable Company Limited, but if the Customer does so, all monies owing by the Customer to The Capable Company Limited shall (without prejudice to any other right or remedy of The Capable Company Limited) forthwith become due and payable.
  9. The Capable Company Limited reserves the right to cease supplies of Products to the Customer at any time. On such cessation of supplies, The Capable Company Limited reserves the right to withdraw any credit facility such that the whole of the Customer’s account becomes due for payment forthwith.

8. Product Specifications

  1. The Capable Company Limited makes every effort to supply the Products as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice where necessary.
  2. The Capable Company Limited will not be liable in respect of any loss or damage caused by or resulting from any variation for whatsoever reason in the manufacturer’s specifications or technical data or caused by or resulting from any Third Party Software and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation.
  3. Unless otherwise agreed, the Products are supplied in accordance with the manufacturer’s standard specifications as these may be improved, substituted or modified. The Capable Company Limited reserves the right to increase its quoted or listed price, or to charge accordingly in respect of any orders accepted for Products of non-standard specifications.

9. Proprietary Rights in Software Products

  1. The Customer hereby acknowledges that it is its sole responsibility to comply with any terms and conditions of any licence attaching to Third Party Software supplied and delivered by The Capable Company Limited. The Customer is hereby notified that failure to comply with such terms and conditions could result in the Customer being refused a software licence or having the same revoked by the proprietary owner. The Customer further agrees to indemnify The Capable Company Limited in respect of any costs, charges or expenses incurred by The Capable Company Limited at the suit of a Third Party Software owner as a result of any breach by the Customer of such conditions.
  2. No title or ownership of [software] Products or any Third Party Software licensed to the customer under this agreement is transferred to the Customer under any circumstances.

10. Trade Names and Trade Marks

  • Trade names and trade marks (other than The Capable Company Limited) are not restricted to indications of manufacturers but may also be indicative of general use systems and machines associated with such products. Nothing in these terms and conditions shall be construed as granting the Customer any right or licence under any intellectual property right of The Capable Company Limited (including any rights The Capable Company Limited may have in any patents, copyrights, trademarks, service marks or any trade secrets), by implication, estoppel or otherwise.

11. Cancelling an Unfulfilled Order

  1. Orders cancelled before the goods have been shipped will not incur a charge.
  2. Orders cancelled after the goods have been shipped but before you have received them will incur a 10% handling fee.
  3. We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs.
  4. Some special order items are non-cancellable but before processing any orders we will obtain written acceptance from the Customer.

12. Returns and Refunds

Faulty Goods – business
The quickest and easiest way to confirm that your item is faulty is for you to log a support call with the relevant manufacturer while in possession of the item. Please ensure that The Capable Company Limited is made aware of all direct support contact made by EMAILING US.

Alternatively, we can log the call on your behalf but you will first need to call The Capable Company Limited and obtain a returns number so we can arrange for the goods to be sent back to us. Items that are returned for testing that are found to be fully working will be returned to you and any collection and re-delivery costs will be charged to you.

Once the fault is confirmed, certain manufacturers will organise the whole replacement/repair process on our behalf. However, where that is not the case please make sure to take a note of the manufacturer’s support call reference number so we can verify the fault and organise the replacement/repair.

While every reasonable effort shall be made to supply you with a fully functional machine we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any faults.

Faulty Goods – consumer
All goods sold through The Capable Company Limited are backed by the Consumer Rights Act 2015 (this replaces the Sales of Goods Act 1979).

The quickest and easiest way to confirm that your item is faulty is for you to log a support call with the relevant manufacturer while in possession of the item. Please ensure that The Capable Company Limited is made aware of all direct support contact made by EMAILING US.

Alternatively, we can log the call on your behalf but you will first need to call The Capable Company Limited and obtain a returns number so we can arrange for the goods to be sent back to us. Items that are returned for testing that are found to be fully working will be returned to you and any collection and re-delivery costs will be charged to you.

Once the fault is confirmed, certain manufacturers will organise the whole replacement/repair process on our behalf. However, where that is not the case please make sure to take a note of the manufacturer’s support call reference number so we can verify the fault and organise the replacement/repair.

Within the first 3-4 weeks you may also be able to return the faulty goods for a full refund minus an amount for the usage you’ve had of the goods (called recision). However, you will need to call The Capable Company Limited to discuss this in further detail.

If a return has been approved on an item that included a bonus gift, please include the bonus gift with your return. If you choose to keep the bonus gift or the gift has been opened/used, your account will be charged for its value.

While every reasonable effort shall be made to supply you with a fully functional machine we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any faults.

Unwanted Goods – business
Under normal circumstances we will not accept the return and refund of unwanted goods but please call The Capable Company Limited to discuss in further detail.

Unwanted Goods – consumer
All goods sold through The Capable Company Limited are backed by the Consumer Contracts Regulations 2013. Subject to the below conditions being met we will accept the return of non-faulty goods within 14 days of you receiving them. However, you are responsible for the return delivery costs and must make sure to adequately insure all goods against damage in transport. All returns must first be authorised by The Capable Company Limited, who will then provide you with a returns number. Goods returned without a returns number will be rejected. To obtain a full refund all unwanted goods must be returned in an original, unused and resalable condition, with the manufacturers packaging and boxes undamaged and undefaced. Alternatively a deduction may be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary but this will be dealt with on a case by case basis. If any goods returned are not in satisfactory condition we also reserve the right to reject a refund request and instead return the goods to you and the cost of re-delivery charged to you.

If a return has been approved on an item that included a bonus gift, please include the bonus gift with your return. If you choose to keep the bonus gift or the gift has been opened/used, your account will be charged for its value. Once the goods have been received, their condition checked and the refund approved we will refund the cost of the goods within 14 days using the card details from the original transaction minus our original carriage costs. We will not accept the return of opened hardware, software packages or open consumables such as toner cartridges, ink cartridges and paper.

13. Warranty

  1. To the best of The Capable Company Limited’s knowledge, all Products supplied by The Capable Company Limited are warranted to be free from defects in workmanship and materials. No Products are tested or sold as being fit for any purpose or use under specific conditions unless expressly agreed in writing.
  2. If any part of the hardware Products should prove defective in materials or workmanship under normal operation or service, such Products will be repaired or replaced only in accordance with any warranty cover or terms as provided by the manufacturer of the Products. The Capable Company Limited does not undertake repair or maintenance of Products and is not responsible for the cost of labour or other expenses incurred in repairing or replacing defective or non conforming parts.
  3. This warranty shall not apply if the hardware Products have been worked upon or altered in any way by the Customer or its employees or agents unless the Customer has been given express permission to do so by the manufacturer. This warranty shall not apply if the hardware Products have been damaged in any way by the Customer or its employees or agents, or if it has not been used in accordance with the manufacturer’s instructions. The failure of a Product to be Year 2000 compliant or Euro compliant does not constitute a defect in materials and workmanship.
  4. The Capable Company Limited warrants that the product will at the time of delivery correspond to the description given by The Capable Company Limited except where the customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 S.12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the product and whether implied by statute or common law or otherwise are excluded.
  5. Except as expressly provided in these terms and conditions and to the extent permitted by law, no warranty, condition, undertaking or term expressed or implied is given or assumed by either party and all such warranties, conditions, undertakings and terms are hereby excluded.

14. Liability

  1. The Capable Company Limited shall not under any circumstances be liable in contract, tort (including negligence, breach of statutory duty or otherwise) for:
    a) any loss of direct or indirect profit or business, goodwill, contracts, revenues, management time, wasted expenses, anticipated savings or loss of or damage to data or arising from loss of data.
    b) any increased costs or expenses; or 1.3 any indirect or consequential loss or damage of any nature whatsoever.
  2. The Capable Company Limited liability in respect of breach of the terms of any order shall be limited to the invoiced value of such order.
  3. Nothing in this agreement shall limit The Capable Company Limited liability for death or personal injury caused by its negligence.
  4. The provisions of this Clause 12 shall survive the expiry or termination of these terms and conditions howsoever arising.

15. Health and Safety

  1. In accordance with the Health and Safety at Work etc Act 1974 and the Consumer Protection Act 1987, The Capable Company Limited confirms that to the best of its knowledge the Products it supplies as a distributor/reseller do not present a hazard to health and safety when properly used for the purpose for which they are designed, provided the Customer takes reasonable and normal precautions in their use.

16. General

  1. If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
  2. Any waiver of a breach of this Agreement must be in writing and shall not constitute a subsequent waiver of any such right, requirement or default. Any failure by a party to exercise its rights or remedies under these terms and conditions shall not operate as a waiver of such rights or remedies.
  3. The Capable Company Limited reserves the right to amend these terms and conditions, subject to providing notice to the Customer, or by posting the amended terms upon the Website. By continued access to and use of the Website, you agree to any such amendments to these terms and conditions.
  4. The headings are for convenience only and shall not affect the interpretation of this agreement.
  5. Any notices given under this agreement shall be in writing and sent (a) by first class pre-paid post to the last known address of the party or (b) by fax to their last known fax number or (c) by electronic transmission to an email address specifically notified for that purpose. The notice shall be deemed served (a) two working days after posting or (b) upon receipt of a successful transmission report or (c) immediately upon transmission provided that confirmation of receipt is received/a confirmatory copy is sent by first class pre-paid post or delivered by hand by the end of the next business day.
  6. The provisions of The Contracts (Rights of Third Parties Act) 1999 shall not apply to this agreement.
  7. The relationship between the parties is one of independent contractors and nothing contained in these terms and conditions shall be construed as constituting or establishing any partnership or joint venture between the parties.
  8. The Customer shall not be entitled to assign, delegate, transfer, sub-contract or otherwise dispose of this agreement.
  9. Save with respect to fraudulent misrepresentation, these terms and conditions constitute the entire agreement between the parties and replaces all previous written or oral agreements to the extent they remain unperformed.
  10. The Capable Company Limited may collect personal information about visitors to the Website. Such use is governed by The Capable Company Limited’s Privacy Policy (see below).
  11. This agreement shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.
  12. Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law.
  13. These Terms and Conditions do not affect consumers’ statutory rights.