Privacy Policy

Information collection and use

At The Capable Company Limited we aim to serve our customers and we respect their wish for privacy. Our policy is to protect the privacy and confidentiality of our web visitors and site users. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

The Capable Company Limited undertakes not to disclose any information provided by you, whether it be business or personal information, to any third party, without your consent. But in order for us to process your orders and inquiries and give a better service, we do require to gather certain information about you, always at your total discretion.

Registration Forms

Our sites’ registration forms require users to provide some contact information for the purpose of getting in touch with customers when necessary or sending information about our company, including special offers and news. We provide you with the option to withhold personal information, which is not needed for the transaction.


Our users might choose to ‘opt-in’ for receiving promotional/marketing information from us. Only in this case will we use the personal information you provide to deliver the services you have told us you wish to take part in (ie receiving newsletters or other promotional material). We will give you the chance to refuse any marketing email from us or from other traders in the future.


The Capable Company Limited adheres to the DMA Code of Practice for Commercial Communications to Children Online and does not knowingly collect personal data from children under 14 years of age. Orders of goods or services are not accepted from children under 16, without first obtaining a parent verifiable and explicit consent.


We use cookies to enhance the
experience and improve the overall performance of this website. These are very
small files containing unique pieces of information, which are stored on your
computer and other devices that you use to visit websites. The cookies we use
are completely harmless to your computer and we never store sensitive data like
credit/debit card details, passwords and addresses etc in cookies.

Cookies serve many functions but in general they are necessary on shopping
websites to keep the contents of your shopping basket intact as you navigate
around the website. They also help us to learn more about how our users use our
site and identify any errors on the site, which helps us to continue
delivering a fantastic shopping experience.

You can disable cookies within most modern browsers but by doing so our 
website will cease to function correctly. For instructions on how to do this
please refer to either your browser’s help function or search online.

Security Policy

The Capable Company Ltd’s on-line store ( uses the most up-to-date encryption techniques to ensure that all your personal details (such as your credit card information is sent securely over the internet.

The encryption technology we use is called Transport Layer Security (TLS) and our systems will negotiate up to version 1.2 but will drop down where necessary to version 1.1 or 1.0 to ensure compatibility with slightly outdated client browsers.

However, due to the significant vulnerabilities in the legacy Secure Sockets Layer (SSL) protocol we have disabled all versions of SSL across our entire store. We acknowledge that older client browsers that do not support TLS will not be able to successfully access our store so we urge all Internet users to update to the latest browser and make sure all updates have been applied. This will maximise your online security and give you the best Internet experience.

Our digital certificate comes from Sectigo and includes RSA Extended Validation so when it comes to your security, we have you covered!

At no point will your card information be stored by The Capable Company Limited. By purchasing through The Capable Company Limited you acknowledge that our payment providers (PayPal and Braintree) are responsible for the security of cardholder data they possess or otherwise store, process, or transmit on behalf of the customer. Both The Capable Company Limited and our payment providers are PCI DSS Compliant.

Any personal data stored on our internal systems or secure server is protected by a firewall.

You can check the information that we hold about you by emailing us at If you find any inaccuracies we will delete or correct it promptly. The personal information we collect will be held for as long as it is needed for the purpose that it was collected. Your information will not be transferred outside the EEA (European Economic Area).

Allowed Payment Options

We accept all major debit and credit cards and PayPal.
We accept bank transfer.
We offer Direct Debit payment terms subject to approval.

Payment Disputes

All payment disputes should be brought to our attention as soon as possible by emailing If no response is received within 5 working days, please call our sales office on 0345 84 333 84.

For payments made by Card or Paypal, we ask that customers do not raise a Chargeback request without first giving The Capable Company Limited adequate time and opportunity to investigate and where necessary resolve any issues. If a Chargeback is initiated and The Capable Company Limited successfully challenges it, we will forward all costs incurred to the Customer and will require payment within 10 working days. For clarity, this will be no less than £40 but could be much more if it goes through arbitration due to fees imposed and time spent defending our case.

Any Customers that are unhappy with the outcome of our Payment Disputes procedure should follow our Complaints Procedure.

Contacting The Capable Company Limited

If you have any questions about our Terms and Conditions, Privacy Policy or Security Policy please email us at

You can also write to us at:

The Capable Company Limited
Pama House
Stockport Road East

Complaints Procedure

To raise any complaints please write to the address shown above or email

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